SCIENCE, SPECIFIC KNOWLEDGE, AND TOTAL QUALITY MANAGEMENT
成果类型：
Article
署名作者：
WRUCK, KH; JENSEN, MC
刊物名称：
JOURNAL OF ACCOUNTING & ECONOMICS
ISSN/ISSBN：
0165-4101
DOI：
10.1016/0165-4101(94)90023-X
发表日期：
1994
关键词：
摘要：
We analyze Total Quality Management (TQM) from an economic and organizational perspective. We find that TQM is a new organizing technology that is science-based, non-hierarchical, and non-market-oriented. It improves productivity by encouraging the use of science in decision-making and discouraging counter-productive defensive behavior. It also encourages effective creation and use of specific knowledge throughout the organization. Effective implementation of TQM generally requires major changes in all three components of the organizational rules of the game, namely systems for allocating decision rights, performance measurement systems, and reward and punishment systems.
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