Observing Organizational Environments: A Systematic Approach for Information Analysts
成果类型：
Article
署名作者：
Kendall, Kenneth E.; Kendall, Julie E.
署名单位：
University of Nebraska System; University of Nebraska Lincoln; University of Nebraska System; University of Nebraska Lincoln
刊物名称：
MIS QUARTERLY
ISSN/ISSBN：
0276-7783
DOI：
10.2307/249157
发表日期：
1981
页码：
43-55
关键词：
摘要：
Information Analysts observe the elements of an organization in order to gain information unavailable through interviewing and the investigation of hard data. In the past he process of observation has been intuitive at best. This article describes and develops a systematic methodology for analyzing the internal organizational environment. The approach is based on a framework used in film criticism called mise-en-scene analysis. Seven major concrete and abstract elements which influence organizational decisions are identified: office lighting and color; office design, space, and location; clothing of decision makers; individual and group decision making; abilities of decision makers; attention to multiple objectives; and cognitive maps of decision makers. The systematic framework for observation developed in this article is an alternative to the common sense approach to observation. The major advantage of the mis-en-scene approach is that it allows the Information Analyst to classify, document, and interpret important factors which usually remain at the subconscious level.