SERVICE SUPPORT LEVELS - AN ORGANIZED APPROACH TO END-USER COMPUTING

• 成果类型: Article
• 署名作者: LEITHEISER, RL; WETHERBE, JC
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/249187
• 发表日期: 1986
• 页码: 337-349