USAA-IBM PARTNERSHIPS IN INFORMATION TECHNOLOGY - MANAGING THE IMAGE PROJECT

• 成果类型: Article
• 署名作者: LASHER, DR; IVES, B; JARVENPAA, SL
• 署名单位: Southern Methodist University; University of Texas System; University of Texas Austin
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/249458
• 发表日期: 1991
• 页码: 551-565
• 关键词: scale

摘要

The introduction of a large-scale image processing system at United Services Automobile Association (USAA) required both external and internal partnerships. The USAA-IBM external partnership demonstrates how the traditional arms-length relationship between a vendor and a customer evolved into a close relationship of mutual benefit with blurred boundaries between buyer and seller. Two internal partnerships, one within USAA and the other within IBM, illustrate the importance of internal partnerships in making an external partnership successful. This paper discusses the mosaic of relationships and the squiggly lines of responsibility that characterized the internal and external partnerships from the perspective of senior information systems management. The article also provides conceptual frameworks that help in generalizing from the partnership arrangements within USAA's environments to those of other organizations.