PERSONAL COMPUTING - TOWARD A CONCEPTUAL-MODEL OF UTILIZATION

• 成果类型: Article
• 署名作者: THOMPSON, RL; HIGGINS, CA; HOWELL, JM
• 署名单位: Western University (University of Western Ontario)
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/249443
• 发表日期: 1991
• 页码: 125-143
• 关键词: information-system; INNOVATION; attitudes; user

摘要

Organizations continue to invest heavily in personal computers for their knowledge workers. When use is optional, however, having access to the technology by no means ensures it will be used or used effectively. To help us gain a better understanding of factors that influence the use of personal computers, researchers have recently adapted the theory of reasoned action proposed by Fishbein and Azjen (1975). This study uses a competing theory of behavior proposed by Triandis (1980). Responses were collected from 212 knowledge workers in nine divisions of a multi-national firm, and the measures and research hypotheses were analyzed using partial least squares (PLS). The results show that social norms and three components of expected consequences (complexity of use, fit between the job and PC capabilities, and long-term consequences) have a strong influence on utilization. These findings confirm the importance of the expected consequences of using PC technology, suggesting that training programs and organizational policies could be instituted to enhance or modify these expectations.