COMPUTER SELF-EFFICACY - DEVELOPMENT OF A MEASURE AND INITIAL TEST

• 成果类型: Article; Proceedings Paper
• 署名作者: COMPEAU, DR; HIGGINS, CA
• 署名单位: Western University (University of Western Ontario)
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/249688
• 发表日期: 1995
• 页码: 189-211
• 关键词: social-learning theory; behavioral change; user acceptance; management; expectations; performance; TECHNOLOGY; models; attendance; DECISION

摘要

This paper discusses the role of individuals' beliefs about their abilities to competently use computers (computer self-efficacy) in the determination of computer use. A survey of Canadian managers and professionals was conducted to develop and validate a measure of computer self-efficacy and to assess both its impacts and antecedents. Computer self-efficacy was found to exert a significant influence on individuals' expectations of the outcomes of using computers, their emotional reactions to computers (affect and anxiety), as well as their actual computer use. An individual's self-efficacy and outcome expectations were found to be positively influenced by the encouragement of others in their work group, as well as others' use of computers. Thus, self-efficacy represents an important individual trait, which moderates organizational influences (such as encouragement and support) on an individual's decision to use computers. Understanding self-efficacy, then, is important to the successful implementation of systems in organizations. The existence of a reliable and valid measure of self-efficacy makes assessment possible and should have implications for organizational support, training, and implementation.