Quality management in systems development: An organizational system perspective

• 成果类型: Review
• 署名作者: Ravichandran, T; Rai, A
• 署名单位: Rensselaer Polytechnic Institute; University System of Georgia; Georgia State University
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/3250967
• 发表日期: 2000
• 页码: 381-415
• 关键词: user information satisfaction; software process improvement; models; INNOVATION; TQM; reusability; performance; issues; IMPACT; key

摘要

We identify top management leadership, a sophisticated management infrastructure, process management efficacy, and stakeholder participation as important elements of a quality-oriented organizational system for software development A model interrelating these constructs and quality performance is proposed. Data collected through a national survey of IS executives in Fortune 1000 companies and government agencies was used to test the model using a Partial Least Squares analysis methodology. Our results suggest that software qualify goals are best attained when top management creates a management infrastructure that promotes improvements in process design and encourages stakeholders to evolve the design of the development processes. Our results also suggest that all elements of the organizational system need to be developed in order to attain quality goals and that piecemeal adoption of select quality management practices are unlikely to be effective. implications of this research for IS theory and practice are discussed.