Trust and the unintended effects of behavior control in virtual teams

• 成果类型: Article
• 署名作者: Piccoli, G; Ives, B
• 署名单位: Cornell University; University of Houston System; University of Houston
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2003
• 页码: 365-395
• 关键词: communication; transitions; TEAMWORK; time

摘要

Our analysis shows that the behavior control mechanisms typically used in traditional teams have a significant negative effect on trust in virtual teams. In-depth analysis of the communication logs of selected teams reveals that trust decline in virtual teams is rooted in instances of reneging and incongruence. Behavior control mechanisms increase vigilance and make instances when individuals perceive team members to have failed to uphold their obligations (i.e., reneging and incongruence) salient. Heightened vigilance and salience increase the likelihood that team members' failure to fulfill their obligations will be detected, thus contributing to trust decline.