The contingent effects of management support and task interdependence on successful information systems implementation

• 成果类型: Article
• 署名作者: Sharma, R; Yetton, P
• 署名单位: University of Oklahoma System; University of Oklahoma - Norman; University of New South Wales Sydney; University of Sydney
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2003
• 页码: 533-555
• 关键词: innovation characteristics; user acceptance; TECHNOLOGY; assimilation; adaptation; usage; MODEL

摘要

Management support is considered to be a critical factor in the successful implementation of information systems innovations. The literature suggests a complex relationship between management support and implementation success. However, the empirical literature typically hypothesizes and tests a simple main-effects model. Drawing upon the role of the institutional context and metastructuration actions, we propose a contingent model in which task interdependence moderates the effect of management support on implementation success. A meta-analysis of the empirical literature provides strong support for the model and begins to explain the wide variance in empirical findings. Implications for theory and practice are discussed.