Unraveling the temporal fabric of knowledge conversion: A model of media selection and use

• 成果类型: Article
• 署名作者: Massey, AP; Montoya-Weiss, MM
• 署名单位: Indiana University System; Indiana University Bloomington; IU Kelley School of Business; North Carolina State University
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2006
• 页码: 99-114
• 关键词: information-systems; management-systems; COMMUNICATION; performance; TECHNOLOGY; richness; ORGANIZATIONS; BEHAVIOR; CHOICE; time

摘要

We draw from and extend Nonaka's (1994) theory of knowledge creation to develop a model of media selection and use in the knowledge conversion (KC) process. KC is a process wherein an individual is affected by the experiences of another. The out comes of KC-transferred and transformed knowledge-hinge on the development Of understanding. The KC process is enabled via various communicative and noncommunicate media. Because the KC process occur over time, it possesses a temporal fabric or structure. We explore the practical realities of KC as a dynamic, time- and experience-dependent process. We consider how the temporal fabric of KC creates an evolving reciprocal relationship among perceived media utility, selection, and use of media, as well as switching and/or combining media. We propose and discuss two key factors as determinants of perceived media utility use in the KC process: (1) the temporal behavior of individuals engaged in the KC process and (2) individual and joint experience-based factors. We also discuss the role of contextual factors as antecedents. Finally, we offer and illustrate two primary temporal structures for KC media selection and use: (1) monophasic, wherein KC participants use a single medium at a time, and (2) polyphasic, wherein KC participants deploy multiple media simultaneously. We conclude with a discussion of the implications for the design of KC-enabling systems and directions for future research.