The role of online trading communities in managing internet auction fraud

• 成果类型: Article
• 署名作者: Chua, Cecil Eng Huang; Wareham, Jonathan; Robey, Daniel
• 署名单位: Nanyang Technological University; Universitat Ramon Llull; Escuela Superior de Administracion y Direccion de Empresas (ESADE); University System of Georgia; Georgia State University
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2007
• 页码: 759-781
• 关键词: informal social-control; disorganization; crime; deception; MARKETS; IMPACT; trust; DIRECTIONS; reputation; systems

摘要

Internet auctions demonstrate that advances in information technologies can create more efficient venues of exchange between large numbers of traders. However, the growth of Internet auctions has been accompanied by a corresponding growth in Internet auction fraud. Much extant research on Internet auction fraud in the information systems literature is conducted at the individual level of analysis, thereby limiting its focus to the choices of individual traders or trading dyads. The criminology literature, in contrast, recognizes that social and community factors are equally important influences on the perpetration and prevention of crime. We employ social disorganization theory as a lens to explain how online auction communities address auction fraud and how those communities interact with formal authorities. We show how communities may defy, coexist, or cooperate with the formal authority of auction houses. These observations are supported by a qualitative analysis of three cases of online anticrime communities operating in different auction product categories. Our analysis extends aspects of social disorganization theory to online communities. We conclude that community-based clan control may operate in concert with authority-based formal control to manage the problem of Internet auction fraud more effectively.