Understanding digital inequality: Comparing continued use behavioral models of the socio-economically advantaged and disadvantaged
成果类型：
Review
署名作者：
Hsieh, J. J. Po-An; Rai, Arun; Keil, Mark
署名单位：
Hong Kong Polytechnic University; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University
刊物名称：
MIS QUARTERLY
ISSN/ISSBN：
0276-7783
发表日期：
2008
页码：
97-126
关键词：
TECHNOLOGY ACCEPTANCE MODEL
information-technology
Intrinsic motivation
MULTIDIVISIONAL FORM
perceived usefulness
self-efficacy
adoption
usage
internet
extension
摘要：
Digital inequality is one of the most critical issues in the knowledge economy. The private and public sectors have devoted tremendous resources to address such inequality, yet the results are inconclusive. Theoretically grounded empirical research is needed both to expand our understanding of digital inequality and to inform effective policy making and intervention. The context of our investigation is a city government project, known as the LaGrange Internet TV initiative, which allowed all city residents to access the Internet via their cable televisions at no additional cost. We examine the residents' post-implementation continued use intentions through a decomposed theory of planned behavior perspective, which is elaborated to include personal network exposure. Differences in the behavioral models between socio-economically advantaged and disadvantaged users who have direct usage experience are theorized and empirically tested. The results reveal distinct behavioral models and isolate the key factors that differentially impact the two groups. The advantaged group has a higher tendency to respond to personal network exposure. Enjoyment and confidence in using information and communication technologies, availability, and perceived behavioral control are more powerful in shaping continued ICT use intention for the disadvantaged. Implications for research and practice are discussed.