PROCESS GRAMMAR AS A TOOL FOR BUSINESS PROCESS DESIGN

• 成果类型: Article
• 署名作者: Lee, Jintae; Wyner, George M.; Pentland, Brian T.
• 署名单位: University of Colorado System; University of Colorado Boulder; Boston University; Michigan State University; Michigan State University's Broad College of Business
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2008
• 页码: 757-778
• 关键词: organizations; TECHNOLOGY; systems

摘要

The space of design alternatives for a business process is typically very large, with technology. location, and other factors combining to generate seemingly endless possibilities This paper introduces a set of artifacts that support process designers in their efforts to manage this critical business problem: (1) a grammar-based method to generate and manage business process design alternatives and (2) a soft are prototype that provides support for the use of this method. The method and prototype software are demonstrated with a grammar for a sales process. The method improves on existing approaches by offering the generative power of grammar-based methods while addressing the principal challenge to using such approaches in the design of business processes: the limitations on automated evaluation of alternatives and thus the need to provide designers with tools to manage the potentially overwhelming array of choices generated by design grammars.