JOB CHARACTERISTICS AND JOB SATISFACTION: UNDERSTANDING THE ROLE OF ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION

• 成果类型: Article
• 署名作者: Morris, Michael G.; Venkatesh, Viswanath
• 署名单位: University of Virginia; University of Arkansas System; University of Arkansas Fayetteville
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2010
• 页码: 143-161
• 关键词: information-technology; ERP implementation; CURVILINEAR RELATIONSHIPS; organizational-change; WORK OUTCOMES; mclean model; perceptions; turnover; adoption; success

摘要

Little research has examined the impacts of enterprise resource planning (ERP) systems implementation on job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm, we found that ERP system implementation moderated the relationships between three job characteristics (skill variety, autonomy, and feedback) and job satisfaction. Our findings highlight the key role that ERP system implementation can have in altering well established relationships in the context of technology-enabled organizational change situations. This work also extends research on technology diffusion by moving beyond a focus on technology-centric outcomes, such as system use, to understanding broader job outcomes.