VITAL SIGNS FOR VIRTUAL TEAMS: AN EMPIRICALLY DEVELOPED TRIGGER MODEL FOR TECHNOLOGY ADAPTATION INTERVENTIONS

• 成果类型: Article
• 署名作者: Thomas, Dominic M.; Bostrom, Robert P.
• 署名单位: Emory University; University System of Georgia; University of Georgia
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2010
• 页码: 115-142
• 关键词: software project-management; GROUP DECISION-MAKING; group support-systems; information-technology; temporal coordination; CONFLICT-MANAGEMENT; user participation; MEDIA RICHNESS; time; fit

摘要

This study explores how team leaders sense the need for technology adaptation intervention in distributed, computer mediated (virtual') teams. Analysis and coding of critical incident data collected in interviews of practicing leaders produce a five-trigger model including (1) external constraint, (2) internal constraint, (3) information and communication technology (ICT) inadequacy, (4) ICT knowledge, skills, and abilities inadequacy, and (5) trust and relationship inadequacies. The resulting five-trigger model provides several key contributions including (1) a diagnostic tool for examining real, multi-trigger team technology, adaptation contexts, enabling better leader training and evaluation as well as improved research on team technology adaptation and interventions and (2) a better understanding of the relationship between the technology structure strength indicators in adaptive structuration theory and the need for team technology adaptation intervention.