A MULTI-PROJECT MODEL OF KEY FACTORS AFFECTING ORGANIZATIONAL BENEFITS FROM ENTERPRISE SYSTEMS

• 成果类型: Article
• 署名作者: Seddon, Peter B.; Calvert, Cheryl; Yang, Song
• 署名单位: University of Melbourne; Monash University
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• 发表日期: 2010
• 页码: 305-328
• 关键词: critical success factors; ERP implementation; information-technology; research directions; Knowledge transfer; business value; IMPACT; integration; management; assimilation

摘要

This paper develops a long-term, multi-project model of factors affecting organizational benefits from enterprise systems (ES), then reports a preliminary test of the model. In the shorter-term half of the model, it is hypothesized that once a system has gone live, two factors, namely functional fit and overcoming organizational inertia, drive organizational benefits flowing from each major ES improvement project. The importance of these Actors may vary from project to project. In the long-term half of the model, it is hypothesized that four additional factors, namely integration, process optimization, improved access to information, and on-going major ES business improvement projects, drive organizational benefits from ES over the long term. Preliminary tests of the model were conducted using data from 126 customer presentations from SAP's 2003 and 2005 Sapphire U.S. conferences. All six factors were found to be important in explaining variance in organizational benefits from enterprise systems from the perspective of senior management.