TECHNOLOGICAL ENTITLEMENT: IT?S MY TECHNOLOGY AND I?LL (AB)USE IT HOW I WANT TO
成果类型：
Article
署名作者：
Amo, Laura C.; Grijalva, Emily; Herath, Tejaswini; Lemoine, G. James; Rao, H. Raghav
署名单位：
State University of New York (SUNY) System; University at Buffalo, SUNY; State University of New York (SUNY) System; University at Buffalo, SUNY; Brock University; University of Texas System; University of Texas at San Antonio
刊物名称：
MIS QUARTERLY
ISSN/ISSBN：
0276-7783
DOI：
10.25300/MISQ/2022/15499
发表日期：
2022
页码：
1395-1420
关键词：
psychological entitlement
context
scale
deterrence
security
validation
validity
MODEL
CONSEQUENCES
performance
摘要：
Entitlement has been identified as a potentially valuable employee characteristic in the prediction of computer abuse but has not been studied systematically in the IS domain. We introduce the construct of technological entitlement as the persistent sense of being more deserving of technological resources, uses, and privileges compared to other employees. Adapting a model of general entitlement to the work technology context, we theorize that technological entitlement predicts computer abuse and that this relationship is amplified by perceptions of technology restriction. After developing and validating a scale to measure technological entitlement, we conduct three studies with working adult samples to test our hypotheses. In Study 1 (n = 187), using a behavioral design, we find that technological entitlement predicts computer abuse behavior (beyond general entitlement) and that this relationship is stronger when employees perceive organizational restrictions on technology usage. We replicate these findings in Study 2 (n = 339) with an experiment. In Study 3 (n = 156), we manipulate the context of restrictiveness within our experimental vignette to establish the generalizability of our moderator. We discuss how technological entitlement helps explain existing inconsistencies in the effectiveness of deterrence measures as well as other theoretical and practical implications of our work.