MANAGING COLLECTIVE ENTERPRISE INFORMATION SYSTEMS COMPLIANCE: ASOCIAL AND PERFORMANCE MANAGEMENT CONTEXT PERSPECTIVE

• 成果类型: Article
• 署名作者: Zhou, Jingmei; Fang, Yulin; Grover, Varun
• 署名单位: Renmin University of China; University of Hong Kong; University of Arkansas System; University of Arkansas Fayetteville
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.25300/MISQ/2022/14727
• 发表日期: 2022
• 页码: 71-100
• 关键词: PERCEIVED ORGANIZATIONAL SUPPORT; security policy compliance; CITIZENSHIP BEHAVIOR; economic transition; SOCIAL-EXCHANGE; TECHNOLOGY; MODEL; employees; KNOWLEDGE; climate

摘要

In today's environment characterized by business dynamism and information technology (IT)advances, firms must frequently update their enterprise information systems (EIS)and their use policies to support changing business operations. In this context, users are challenged to maintain EIS compliance behavior by continuously learning new ways of using EIS. Furthermore, it is imperative to businesses that employees of afunctional unit maintain EIS compliance behavior collectively, due tot he interdependent nature of tasks thatthe unit needs toaccomplishthroughEIS. However, it is particularly challengingtoachieve suchacollectivelevel ofEIScompliance, due tothe difficulty that these employees may encounter inquickly learningupdatedEIS. It is, therefore, vital for firms toestablisheffective managerial principles toensure collective EIScom-pliance of afunctional unit inadynamic environment. Toaddress this challenge,thisstudy develops aresearchmodel toexplaincollective EIScompliance by integratingtheoretical lensonsocial context andperformance management context withsocial capital theory. It proposes that social context, an organizationalenvironment characterizedby trust andsupport, positively affects collective EIScompliance by developingbusiness-IT socialcapital that enhances mutual learning betweenbusiness andIT personnel. Furthermore,the performance managementcontext, an organizational environment characterizedby discipline and stretch, is seen to have adirect and beneficial effect onc ollectiveEIScompliance as well as an indirect,moderatingeffect on the causalchainamongsocialcontexts, business-IT social capital, and collective EIScompliance. General empirical support for this research model is provided viaamultiple-sourced survey of managers and employees of 159functional units of 53 firms that use EIS, as well as their corresponding IT unit managers. The theoretical and practical implications of these findings are discussed.