Using mentoring and storytelling to transfer knowledge in the workplace

• 成果类型: Article
• 署名作者: Swap, W; Leonard, D; Shields, M; Abrams, L
• 署名单位: Tufts University; Harvard University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2001.11045668
• 发表日期: 2001
• 页码: 95-114
• 关键词: information; ORGANIZATIONS; women

摘要

The core capabilities of an organization include critical skills of employees, management systems, and norms and values. Core capabilities may be transferred formally and explicitly. However, much knowledge, particularly knowledge with rich tacit dimensions, is transferred informally through processes of socialization and internalization. We focus on two transfer mechanisms - mentoring and storytelling - that can leverage the knowledge of an organization, particularly its tacit knowledge, to build core capabilities. We draw on relevant research in learning and cognitive psychology to clarify the conditions under which mentoring and storytelling can be most effective as carriers of knowledge. Finally, we present recommendations for specific managerial practices that follow from our analysis.