An empirical investigation of collaborative conflict management style in group support system-based global virtual teams

• 成果类型: Article
• 署名作者: Paul, S; Samarah, IM; Seetharaman, P; Mykytyn, PP Jr
• 署名单位: Southern Illinois University System; Southern Illinois University; Indian Institute of Management (IIM System); Indian Institute of Management Calcutta
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2004.11045809
• 发表日期: 2004
• 页码: 185-222
• 关键词: COMPUTER-MEDIATED COMMUNICATION; FACE-TO-FACE; INDIVIDUALISM-COLLECTIVISM; UNITED-STATES; organizational groups; cultural-differences; MODERATOR VARIABLES; Social integration; GROUP COHESIVENESS; user satisfaction

摘要

Virtual teams cut across national, organizational, and functional boundaries, often resulting in diversity in team composition. This paper presents the results of a laboratory study involving groupware-supported, culturally homogeneous, and heterogeneous virtual teams where collaborative conflict management style, a team's cultural orientation as measured by the degree of individualism-collectivism, and group diversity affect several group performance variables. Collaborative conflict management style was positively related to performance, group diversity was found to have a moderating influence between collaborative style and group performance, and collaborative style was influenced by the individualistic-collectivistic orientations. Consistent with prior research, we found that collectivistic orientations help enhance the level of collaborative conflict management style prevailing in teams. Our research also indicates that the process to motivate team members may differ depending on their orientation.