Antecedents of information and system quality: An empirical examination within the context of data warehousing

• 成果类型: Article
• 署名作者: Nelson, RR; Todd, PA; Wixom, BH
• 署名单位: University of Virginia
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2005.11045823
• 发表日期: 2005
• 页码: 199-235
• 关键词: service quality; cognitive fit; perceptions; acceptance; dimensions; extension; success; models

摘要

Understanding the successful adoption of information technology is largely based upon understanding the linkages among quality, Satisfaction, and usage. Although the satisfaction and usage constructs have been well studied in the information systems literature, there has been only limited attention to information and system quality over the past decade. To address this shortcoming, we developed a model consisting of nine fundamental determinants of quality in an information technology contexts four under the rubric of information quality (the output of an information system) and five that describe system quality (the information processing system required to produce the output). We then empirically examined the aptness of our model using a sample of 465 data warehouse users from seven different organizations that employed report-based, query based, and analytical business intelligence tools. The results suggest that our determinants are indeed predictive of overall information and system quality in data warehouse environments, and that our model strikes a balance between comprehensiveness and parsimony. We conclude with a discussion of the implications for both theory and the development and implementation of information technology applications in practice.