Systems design, process performance, and economic outcomes in international banking

• 成果类型: Article
• 署名作者: Davamanirajan, Prabu; Kauffman, Robert J.; Kriebel, Charles H.; Mukhopadhyay, Tridas
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities; University of Minnesota System; University of Minnesota Twin Cities; Carnegie Mellon University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222230204
• 发表日期: 2006
• 页码: 65-90
• 关键词: information-technology payoff; business value; electronic integration; firm performance; PRODUCTIVITY; IMPACT; advantage; payments; returns; STATES

摘要

Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems.