The impact of ERP implementation on business process outcomes: A factor-based study

• 成果类型: Article
• 署名作者: Karimi, Jahangir; Somers, Toni M.; Bhattacherjee, Anol
• 署名单位: University of Colorado System; University of Colorado Denver; University of Colorado Anschutz Medical Campus; Wayne State University; State University System of Florida; University of South Florida
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222240103
• 发表日期: 2007
• 页码: 101-134
• 关键词: information-technology capability; enterprise systems; innovations; adoption; success; assimilation; performance; issues; indicators; MODEL

摘要

Failures in large-scale information technology implementation are abundantly documented in the practitioner literature. In this study, we examine why some firms benefit more from enterprise resource planning (ERP) implementation than others. We look at ERP implementation from a technological diffusion perspective, and investigate under what contextual conditions the extent of ERP implementation has the greatest effect on business process outcomes. Using empirical data, we find that the extent of ERP implementation influences business process outcomes, and both ERP radicalness and delivery system play moderating roles. For information systems (IS) practice, this study helps managers direct their attention to the most promising factors, provides insights into how to manage their complex interactions, and elaborates on their differential effects on business process outcomes. For IS research, it integrates innovation diffusion theory into our current knowledge of ERP implementation and provides theoretical explanations for ERP implementation failures.