Genre combinations: A window into dynamic communication practices

• 成果类型: Article
• 署名作者: Osterlund, Carsten
• 署名单位: Syracuse University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222230405
• 发表日期: 2007
• 页码: 81-108
• 关键词: information-technology; practice perspective; KNOWLEDGE; communities; CONSEQUENCES; systems; WORLD

摘要

The notion of a genre system typically connotes sequences of interrelated communicative genres. This paper suggests that we can find other types of relationships among genres. Data from a field study in a large emergency room illustrate how doctors, nurses, and clerical staff routinely combine document genres not only in sequences but also in various accumulations achieved through proximity and movement. The combinations of genres add flexibility to the emergency room staff's genre use and allow them to employ individual genres for several purposes. The data allow us to explore how organizational members manage the tension between a need for continuity in communicative practices and a need for flexibility in managing a jumble of paper-based and digital information systems. In addition, it demonstrates how end users often tinker with genres' media and form in the process of altering combinations among specific genres.