Individual Virtual Competence and Its Influence on Work Outcomes

• 成果类型: Article
• 署名作者: Wang, Yinglei; Haggerty, Nicole
• 署名单位: Acadia University; Western University (University of Western Ontario)
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222270410
• 发表日期: 2011
• 页码: 299-333
• 关键词: CORE SELF-EVALUATIONS; job-satisfaction; CONFLICT-MANAGEMENT; electronic-mail; trust; performance; COMMUNICATION; efficacy; teams; variables

摘要

Witnessing both opportunities and challenges in virtual work arrangements, researchers have explored a number of technological, social, and organizational factors in order to improve virtual work effectiveness. However, there is limited understanding of an important element of virtual work the individuals. Our review of the literature indicates that the composition of individual knowledge, skills, and abilities (KSAs) required to work virtually would benefit from further research. In this study, we theoretically and empirically develop the construct of individual virtual competence that captures the key KSAs required to perform effectively in today's virtualized workplace, within a parsimonious nomological network. Substantiated by its explanatory power on individual perceived performance and satisfaction, individual virtual competence contributes to the literature by acknowledging a distinct workplace competency that can be incorporated in future individual-level studies of virtual phenomena. This research provides managers with a lens to understand differences in individual work outcomes and provides a lever to developing individuals' capabilities so as to improve work outcomes.