Temporal Distance, Communication Patterns, and Task Performance in Teams

• 成果类型: Article
• 署名作者: Espinosa, J. Alberto; Nan, Ning; Carmel, Erran
• 署名单位: American University; University of British Columbia; American University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2015.1029390
• 发表日期: 2015
• 页码: 151-191
• 关键词: information-systems success; research-and-development; decision-making groups; FACE-TO-FACE; VIRTUAL TEAMS; UNDERSTANDING CONFLICT; interactivity model; hidden profiles; MEDIA RICHNESS; time matters

摘要

Drawing on theories on dispersed teamwork, computer-mediated communications, and organizations, we examine the direct associations between temporal distance and team performance as well as the mediating role of team interaction. We tested our research model in a laboratory experiment with four temporal distance conditions. Results show that the direct associations between temporal distance and team performance are substantially diminished when we enter the intervening team communication variables (communication frequency and turn-taking) into the analysis model. We find that communication frequency and turn-taking have differentiated effects on conveyance of information and convergence on its meaning. Conveyance is positively associated with production speed, whereas convergence is positively associated with higher product quality (i.e., accuracy). These findings speak to the theoretical significance of communication patterns and information exchange behaviors in dispersed team research. They also transcend the common wisdom that temporal distance is good for speed and bad for quality.