Knowledge Integration in Outsourced Software Development: The Role of Sentry and Guard Processes

• 成果类型: Article
• 署名作者: Mehta, Nikhil; Bharadwaj, Anandhi
• 署名单位: University of Northern Iowa; Emory University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2015.1029381
• 发表日期: 2015
• 页码: 82-115
• 关键词: information-systems; PROJECT PERFORMANCE; team knowledge; WORK GROUPS; BOUNDARY; MODEL; CAPABILITY; COMMUNICATION; environments; acquisition

摘要

We examine the role of sentry and guard activities in outsourced software development. Sentry activities are designed to regulate the inflow of external information to the project teams and guard activities are designed to manage the outflow of teams' information and resources to external sources. The use of sentry and guard activities has been examined in teams in other contexts such as new product development, but their role and relationship to performance in software development teams is not well understood. We hypothesize and test curvilinear relationships between these activities and knowledge integration in vendor development teams. We also examine how these effects vary under conditions of greater project uncertainty. We tested the hypotheses using data from 139 vendor development teams drawn from sixteen Indian software companies. Results highlight complex curvilinear associations among sentry and guard activities, and knowledge integration, which are further impacted by the level of uncertainty that the project team faces. We recommend that carefully calibrating sentry and guard processes will help vendor development teams enhance project outcomes.