Team Processes in Virtual Knowledge Teams: The Effects of Reputation Signals and Network Density

• 成果类型: Article
• 署名作者: Havakhor, Taha; Sabherwal, Rajiv
• 署名单位: Oklahoma State University System; Oklahoma State University - Stillwater; University of Arkansas System; University of Arkansas Fayetteville; University of Arkansas System; University of Arkansas Fayetteville
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2018.1440755
• 发表日期: 2018
• 页码: 266-318
• 关键词: transactive memory system; COORDINATING EXPERTISE; decision-making; social networks; MEDIATING ROLE; performance; FRAMEWORK; COMMUNICATION; TECHNOLOGY; IMPACT

摘要

Virtual knowledge teams (VKTs) depend on team processes that facilitate expertise coordination. VKTs use technology to map expertise, and thereby address the lack of familiarity among members. Despite the considerable interest in studying expertise coordination in teams, expertise coordination in VKTs is less understood. Moreover, technology's role in expertise coordination in VKTs and the team processes, including expertise coordination, has received limited attention. This study argues and showsthrough an online experimentthat technology enables VKTs by: connecting individuals through network ties; helping individuals to locate expertise, providing reputation signals; improving interpersonal processes through enhanced ties and signals; and enabling better performance through improved ties, signals, and processes. It contributes to theory by providing insights into how IT enhances expertise coordination and performance of VKTs. It contributes to practice by providing insights into the reputation signals that broadcast team members' expertise and the effects of technology on team processes.