Nuanced Responses to Enterprise Architecture Management: Loyalty, Voice, and Exit

• 成果类型: Article
• 署名作者: Hylving, Lena; Bygstad, Bendik
• 署名单位: Halmstad University; University of Oslo
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2018.1550549
• 发表日期: 2019
• 页码: 14-36
• 关键词: framework

摘要

Enterprise Architecture Management (EAM) aims to deal with the complexities of information technology (IT) solutions and to achieve more organizational agility. EAM is a holistic approach to IT architecture, but the results of the approach have been variable. An under-researched aspect of EAM is how different organizational units respond to the call for a holistic approach. In this study, we investigate how different stakeholders in a large governmental agency connected to three on-going projects and their response to EAM initiatives. With a qualitative approach, we identify three options of response to EAM initiatives: (1) active compliance with the EAM strategy, (2) loyal but passive response, and (3) rebel solutions. We argue for the need of a more nuanced repertoire of actions for dealing with EAM and show how these responses are useful for understanding and managing successful EAM.