User Involvement as an Interaction Process: A Case Study
成果类型：
Article
署名作者：
Newman, Michael; Noble, Faith
署名单位：
University of Manchester
刊物名称：
INFORMATION SYSTEMS RESEARCH
ISSN/ISSBN：
1047-7047
DOI：
10.1287/isre.1.1.89
发表日期：
1990
页码：
89-113
关键词：
摘要：
User involvement is recommended to analysts as a technique of successful system development, but as a process it is little understood. This case study compares four process models of user involvement learning, conflict, political and garbage-can with each other and with an empirical example of system development. Different models are seen as appropriate to explaining the nature of user involvement in different stages of development and contexts. Structural conditions and issues of power are shown to be decisive in the development of conflict and conflict resolution. A two-stage model of user involvement based on Robey and Farrow's work (1982) is proposed which distinguishes conflict development from conflict resolution.