Information Systems Success: The Quest for the Dependent Variable

• 成果类型: Article
• 署名作者: DeLone, William H.; McLean, Ephraim R.
• 署名单位: American University; University System of Georgia; Georgia State University
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.3.1.60
• 发表日期: 1992
• 页码: 60-95
• 关键词: DECISION SUPPORT SYSTEMS; user involvement; mis success; ORGANIZATIONAL CONTEXT; empirical-assessment; computer-graphics; management; IMPACT; dss; performance

摘要

A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success. However, the dependent variable in these studies I/S success has been an elusive one to define. Different researchers have addressed different aspects of success, making comparisons difficult and the prospect of building a cumulative tradition for I/S research similarly elusive. To organize this diverse research, as well as to present a more integrated view of the concept of I/S success, a comprehensive taxonomy is introduced. This taxonomy posits six major dimensions or categories of I/S success SYSTEM QUALITY, INFORMATION QUALITY, USE, USER SATISFACTION, INDIVIDUAL IMPACT, and ORGANIZATIONAL IMPACT. Using these dimensions, both conceptual and empirical studies are then reviewed (a total of 180 articles are cited) and organized according to the dimensions of the taxonomy. Finally, the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.