A theory of decision support system design for user calibration

• 成果类型: Review
• 署名作者: Kasper, GM
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.7.2.215
• 发表日期: 1996
• 页码: 215-232
• 关键词: management information systems; expert systems; mental models; probability judgments; cognitive systems; confidence; overconfidence; KNOWLEDGE; performance; feedback

摘要

A theory is proposed for designing decision support systems (DSS) so that the confidence a decision maker has in a decision made using the aid equals the quality of that decision. The DSS design theory for user calibration prescribes properties of a DSS needed for users to achieve perfect calibration. Relevant calibration, decision making, and DSS literatures are synthesized; and related behavioral theories are borrowed to identify the properties of expressiveness, visibility, and inquirability as requisite components of the DSS design theory for user calibration.