A respecification and extension of the DeLone and McLean model of IS success

• 成果类型: Article
• 署名作者: Seddon, PB
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.8.3.240
• 发表日期: 1997
• 页码: 240-253
• 关键词: confirmatory factor-analysis; user information satisfaction; social-process model; computing satisfaction; perceived ease; TECHNOLOGY; acceptance; systems; usage; instrument

摘要

Delone and McLean's (1992) comprehensive review of different information system success measures concludes with a model of ''temporal and causal'' interdependencies between their six categories of IS Success. After working with this model for some years, it has become apparent that the inclusion of both variance and process interpretations in their model leads to so many potentially confusing meanings that the value of the model is diminished. Because of the confusion that this overloading of meanings can cause, this paper presents and justifies a respecified and slightly extended version of DeLone and McLean's model.