Research commentary: Introducing a third dimension in information systems design the case for incentive alignment

• 成果类型: Article
• 署名作者: Ba, SL; Stallaert, J; Whinston, AB
• 署名单位: University of Southern California; University of Texas System; University of Texas Austin
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.12.3.225.9712
• 发表日期: 2001
• 页码: 225-239
• 关键词: group support systems; TECHNOLOGY; rules; task; fit

摘要

Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes-organizational incentives-should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In thus paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.