IT Outsourcing strategies: Universalistic, contingency, and configurational explanations of success
成果类型：
Article
署名作者：
Lee, JN; Miranda, SM; Kim, YM
署名单位：
Kookmin University; City University of Hong Kong; University of Oklahoma System; University of Oklahoma - Norman
刊物名称：
INFORMATION SYSTEMS RESEARCH
ISSN/ISSBN：
1047-7047
DOI：
10.1287/isre.1040.0013
发表日期：
2004
页码：
110-131
关键词：
information-systems
FIRMS
management
networks
context
fit
摘要：
Focus on individual outsourcing decisions in IT research has often yielded contradictory findings and recommendations. To address these contradictions, we investigate a holistic, configurational approach with the prevailing universalistic or contingency perspectives in exploring the effects of IT outsourcing strategies on outsourcing success. Based on residual rights theory, we begin by identifying three dimensions of IT outsourcing strategies: degree of integration, allocation of control, and performance period. We then develop a model of fit-as-gestalt, drawing from literatures on strategy, governance, interorganizational relationships, and outsourcing. Next, based on data from 311 firms in South Korea, we test universalistic and contingency perspectives in explaining the relationship between IT outsourcing strategies and outsourcing success. We then identify three congruent patterns, or gestalts, of IT outsourcing strategies. We term these strategies independent, arm's-length, and embedded strategies. To establish the predictive validity of these gestalts and the viability of a configurational perspective, we then explore the effects of these congruent gestalts vis-a-vis noncongruent patterns on three dimensions of outsourcing success: strategic competence, cost efficiency, and technology catalysis. We also contrast the effects of each of the three gestalts on each of the three dimensions of outsourcing success. Our findings indicate the superiority of the configurational approach over universalistic and contingency perspectives in explaining outsourcing success.
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