Punishment, Justice, and Compliance in Mandatory IT Settings

• 成果类型: Article
• 署名作者: Xue, Yajiong; Liang, Huigang; Wu, Liansheng
• 署名单位: University of North Carolina; East Carolina University; Peking University
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.1090.0266
• 发表日期: 2011
• 页码: 400-414
• 关键词: information-technology; ORGANIZATIONAL JUSTICE; user acceptance; enterprise systems; perceived ease; MODEL; deterrence; BEHAVIOR; erp; performance

摘要

This paper aims to understand the influence of punishment and perceived justice on user compliance with mandatory information technology (IT) policies. Drawing on punishment research and justice theory, a research model is developed. Data collected from a field survey of enterprise resource planning (ERP) users are analyzed to test the proposed hypotheses. The results indicate that IT compliance intention is strongly influenced by perceived justice of punishment, which is negatively influenced by actual punishment. When perceived justice of punishment is considered, the effect of satisfaction on compliance intention decreases and that of perceived usefulness becomes insignificant. This paper contributes to information systems (IS) research and practice by drawing attention to the importance of punishment, particularly perceived justice of punishment, in mandatory IT settings. It delineates the relationships among actual punishment, punishment expectancy, perceived justice of punishment, and IT compliance intention, and thus provides a better understanding of user compliance behavior in mandatory IT settings.