Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
成果类型：
Article; Early Access
署名作者：
Zhang, Shunyuan; Narayandas, Das
署名单位：
Harvard University
刊物名称：
MANAGEMENT SCIENCE
ISSN/ISSBN：
0025-1909
DOI：
10.1287/mnsc.2022.03920
发表日期：
2025
关键词：
human-algorithm interactions
AI suggestions
AI-assisted employee
Randomized field experiment
customer-agent conversations
agent message categorization
摘要：
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