MANAGING I/S DESIGN TEAMS - A CONTROL THEORIES PERSPECTIVE

• 成果类型: Article
• 署名作者: HENDERSON, JC; LEE, S
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.38.6.757
• 发表日期: 1992
• 页码: 757-777
• 关键词: project management; Control; MANAGERIAL CONTROL; software development; TEAM PERFORMANCE

摘要

The control relationship between project managers and team members is a central aspect of the working of any Information System (I/S) design team. This paper combines research on managerial control and team-member control in order to explore a range of control behaviors that can affect the performance of an I/S design team. Measures are developed and validated for managerial control and team-member control from both an outcome and a process perspective. Results from a study of 41 actual I/S design teams indicate that high-performing teams exhibit high process control by managers and high outcome control by team members. The results also support the proposition that both managerial and team-member control coexists and that increases in the total level of control behavior is positively correlated with performance.