Process and product improvement in manufacturing systems with correlated stages

• 成果类型: Article
• 署名作者: Zantek, PF; Wright, GP; Plante, RD
• 署名单位: University System of Maryland; University of Maryland College Park; Purdue University System; Purdue University
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.48.5.591.7804
• 发表日期: 2002
• 页码: 591-606
• 关键词: quality and process improvement; total quality management; investments in learning; multistage manufacturing systems

摘要

Manufacturing systems typically contain processing and assembly stages whose output quality is significantly affected by the output quality of preceding stages in the system. This study offers and empirically validates a procedure for (1) measuring the effect of each stage's performance on the output quality of subsequent stages including the quality of the final product, and (2) identifying stages in a manufacturing system where management should concentrate investments in process quality improvement. Our proposed procedure builds on the precedence ordering of the stages in the system and uses the information provided by correlations between the product quality measurements across stages. The starting point of our procedure is a computer executable network representation of the statistical relationships between the product quality measurements; execution automatically converts the network to a simultaneous-equations model and estimates the model parameters by the method of least squares. The parameter estimates are used to measure and rank the impact of each stage's performance on variability in intermediate stage and final product quality. We extend our work by presenting an economic model, which uses these results, to guide management in deciding on the amount of investment in process quality improvement for each stage. We report some of the findings from an extensive empirical validation of our procedure using circuit board production line data from a major electronics manufacturer. The empirical evidence presented here highlights the importance of accounting for quality linkages across stages in (a) identifying the sources of variation in product quality and (b) allocating investments in process quality improvement.