Employee Recognition and Performance: A Field Experiment

• 成果类型: Article
• 署名作者: Bradler, Christiane; Dur, Robert; Neckermann, Susanne; Non, Arjan
• 署名单位: Leibniz Association; Zentrum fur Europaische Wirtschaftsforschung (ZEW); Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Tinbergen Institute; Leibniz Association; Ifo Institut; IZA Institute Labor Economics; Maastricht University; Maastricht University Medical Centre (MUMC)
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.2015.2291
• 发表日期: 2016
• 页码: 3085-3099
• 关键词: employee motivation; RECOGNITION; RECIPROCITY; conformity; field experiment

摘要

This paper reports the results from a controlled field experiment designed to investigate the causal effect of unannounced, public recognition on employee performance. We hired more than 300 employees to work on a three-hour data-entry task. In a random sample of work groups, workers unexpectedly received recognition after two hours of work. We find that recognition increases subsequent performance substantially, and particularly when recognition is exclusively provided to the best performers. Remarkably, workers who did not receive recognition are mainly responsible for this performance increase. Our results are consistent with workers having a preference for conformity and being reciprocal at the same time.