Managing hotel reservations with uncertain arrivals
成果类型：
Article
署名作者：
Bitran, GR; Gilbert, SM
署名单位：
University System of Ohio; Case Western Reserve University
刊物名称：
OPERATIONS RESEARCH
ISSN/ISSBN：
0030-364X
DOI：
10.1287/opre.44.1.35
发表日期：
1996
页码：
35-49
关键词：
摘要：
Based on our interactions with managers at two large hotels, we present a realistic model of the hotel reservation problem. Unlike traditional models, ours does not assume thar all customers arrive simultaneously on the targeted booking date. We explain why this assumption may not be appropriate for the hotel industry and develop a model of reservation booking which explicitly includes the room allocation decisions which are made on the targeted booking date. Based on observations of how the problem is solved in practice as well as the insights gained from this analysis, we develop simple heuristic procedures for accepting reservations. Computational results demonstrate that these heuristics perform well relative to an upper bound that is based on perfect information about reservations requests and customer arrivals.