Behavioral Operations: Past, Present, and Future

• 成果类型: Article
• 署名作者: Donohue, Karen; Ozer, Ozalp; Zheng, Yanchong
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities; University of Texas System; University of Texas Dallas; Massachusetts Institute of Technology (MIT)
• 刊物名称: M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1523-4614
• DOI: 10.1287/msom.2019.0828
• 发表日期: 2020
• 页码: 191-202
• 关键词: Behavioral Operations; firm-level behavior; supply chain behavior; Customer Behavior; multi-methods; historical perspective

摘要

Behavioral operations is now an established and fundamental research field dedicated to understanding how the behavior of managers, workers, and customers influences operational decisions and outcomes. Just 20 years ago, behavioral research within operations management was relatively small and dispersed. Manufacturing & Service Operations Management has played an integral role in the field's development since then through its openness to new research questions and methodologies. In this article, we reflect on the research goals pursued in behavioral operations as well as the operational contexts explored. We also share thoughts on promising areas for future research.