A simulation came for teaching service-oriented supply chain management: Does information sharing help managers with service capacity decisions?
成果类型：
Article
署名作者：
Anderson, EG Jr; Morrice, DJ
署名单位：
University of Texas System; University of Texas Austin; University of Texas System; University of Texas Austin
刊物名称：
PRODUCTION AND OPERATIONS MANAGEMENT
ISSN/ISSBN：
1059-1478
发表日期：
2000
页码：
40-55
关键词：
摘要：
For decades, the Beer Game has taught complex principles of supply chain management in a finished good inventory supply chain. However, services typically cannot hold inventory and can only manage backlogs through capacity adjustments. We propose a simulation game designed to teach service-oriented supply chain management principles and to test whether managers use them effectively. For example, using a sample of typical student results, we determine that student managers can effectively use end-user demand information to reduce backlog and capacity adjustment costs. The game can also demonstrate the impact of demand variability and reduced capacity adjustment time and lead times.