Managing White-Collar Work: An Operations-Oriented Survey

• 成果类型: Review
• 署名作者: Hopp, Wallace J.; Iravani, Seyed M. R.; Liu, Fang
• 署名单位: University of Michigan System; University of Michigan; Northwestern University
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/j.1937-5956.2009.01002.x
• 发表日期: 2009
• 页码: 1-32
• 关键词: white-collar work; operations management; Survey

摘要

Although white-collar work is of vast importance to the economy, the operations management (OM) literature has focused largely on traditional blue-collar work. In an effort to stimulate more OM research into the design, control, and management of white-collar work systems, this paper provides a systematic review of disparate streams of research relevant to understanding white-collar work from an operations perspective. Our review classifies research according to its relevance to white-collar work at individual, team, and organizational levels. By examining the literature in the context of this framework, we identify gaps in our understanding of white-collar work that suggest promising research directions.