Integration of Global Knowledge Networks

• 成果类型: Article
• 署名作者: Anderson, Edward G., Jr.; Parker, Geoffrey G.
• 署名单位: University of Texas System; University of Texas Austin; Tulane University
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/poms.12181
• 发表日期: 2013
• 页码: 1446-1463
• 关键词: supply chain integration; Outsourcing; project management; PRODUCT DEVELOPMENT; software development

摘要

This article surveys the literature and develops a framework for research into the integration of distributed knowledge work (DKW). Knowledge work is considered to be distributed whenever key decisions for execution of the project cut across organizational boundaries, as occurs under outsourcing, offshoring, or open-source arrangements. The growth of such arrangements in recent years is well documented. Nonetheless, research into maintaining the coherence of a DKW project from initiation to customer delivery, often referred to as supply chain integration, project or systems integration, or simply integration, is relatively new. We first review the relevant literature from operations, service, and information management, organizational theory, and engineering design, focusing on the key decisions identified by this literature in relation to the contracting, organization, work, and information infrastructure design of a knowledge work project. We then attempt to open the black box of integration by inductively organizing these key decisions. Finally, we contrast this approach with prior research frameworks and identify key topics for future study.