Sourcing strategies of US service companies: A modified transaction-cost analysis

• 成果类型: Article
• 署名作者: Murray, JY; Kotabe, M
• 署名单位: University System of Ohio; Cleveland State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
• 刊物名称: STRATEGIC MANAGEMENT JOURNAL
• ISSN/ISSBN: 0143-2095
• DOI: 10.1002/(SICI)1097-0266(199909)20:9<791::AID-SMJ49>3.3.CO;2-L
• 发表日期: 1999
• 页码: 791-809
• 关键词: Global sourcing; services; transaction-cost analysis; market performance

摘要

Global procurement of services has been receiving an increasing amount of managerial attention in recent years. Service firms seem to have begun sourcing part of their service activities from abroad in much the same way as manufacturing firms have sourced components and finished goods in the past 30 years. However, little is known about the nature of service sourcing strategy. In this study, we employ a modified transaction-cost analysis to examine empirically the locational (domestic vs, global sourcing) and the ownership (internal vs. external sourcing) aspects of service sourcing strategy. In addition, performance implications on both the locational and ownership aspects of service sourcing are investigated. The results show that, similar to components and finished goods procurement, supplementary services are sourced globally, either internally or externally. Furthermore, the relationship between asset specificity and internal sourcing of supplementary services is moderated by the level of inseparability and transaction frequency. Finally, internal sourcing and foreign sourcing of supplementary services are negatively related to a service's marker performance. Copyright (C) 1999 John Wiley & Sons, Ltd.