Organizational structure, context, customer orientation, and performance: Lessons from Chinese state-owned enterprises

• 成果类型: Article
• 署名作者: Lin, XH; Germain, R
• 署名单位: University of Louisville; University of Windsor
• 刊物名称: STRATEGIC MANAGEMENT JOURNAL
• ISSN/ISSBN: 0143-2095
• DOI: 10.1002/smj.348
• 发表日期: 2003
• 页码: 1131-1151
• 关键词: context; Organizational structure; customer knowledge; performance; Chinese state-owned enterprises

摘要

This study develops a model grounded in the contingency theory (i.e., context-structure-performance) applicable to Chinese state-owned enterprises (SOEs). Using data from a sample of 205 industrial SOEs, the study shows that SOE growth performance relative to the industry is positively predicted by formal control, inversely predicted by decentralization, and positively predicted by the interaction of the two. Customer product knowledge utilization, unrelated to growth performance relative to the industry, is positively predicted by formal control and the interaction of formal control with decentralization. Foreign induced industry competitiveness, technological turbulence, size, and production technology routineness are treated as context variables and modeled accordingly. Copyright (C) John Wiley Sons, Ltd.