Strategic (MIS)FIT: The Implementation of TQM in Manufacturing Organizations

• 成果类型: Article
• 署名作者: Zatzick, Christopher D.; Moliterno, Thomas P.; Fang, Tony
• 署名单位: California State University System; California Polytechnic State University San Luis Obispo; University of Massachusetts System; University of Massachusetts Amherst; University of Manitoba
• 刊物名称: STRATEGIC MANAGEMENT JOURNAL
• ISSN/ISSBN: 0143-2095
• DOI: 10.1002/smj.1988
• 发表日期: 2012
• 页码: 1321-1330
• 关键词: activity systems; TQM; internal fit; performance; strategic orientation

摘要

This paper explores how fit with the organization's strategic orientation relates to performance following total quality management (TQM) implementation. Conceptualizing the organization as a system of interrelated activities, we propose that TQM is an elaborating element that achieves internal fit when the core elements of the activity system are orientated toward a cost leadership rather than differentiation strategic position. When internal fit occurs, TQM drives tighter interactions among core elements in the activity system, resulting in greater performance. Using longitudinal data from a sample of 780 manufacturing organizations, we find that TQM is positively related to performance for cost leaders, but negatively related to performance for differentiators. Our findings support the contingency perspective whereby internal fit serves as an overarching contextual factor influencing TQM success. Copyright (C) 2012 John Wiley & Sons, Ltd.