The Knowledge Value Chain: An Operational Perspective

• 成果类型: Article
• 署名作者: Gaimon, Cheryl; Ramachandran, Karthik
• 署名单位: University System of Georgia; Georgia Institute of Technology
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/poms.13312
• 发表日期: 2021
• 页码: 715-724
• 关键词: knowledge value chain; INNOVATION; PRODUCT DEVELOPMENT; resource capabilities; market opportunities; performance gap

摘要

The successful launch of an innovative product or service is driven by an unexplored market opportunity or a technological breakthrough. Oftentimes, however, firms lack the necessary resource capabilities to exploit new market opportunities; alternately, markets may not exist for firms to successfully profit from technological breakthroughs. In other words, firms suffer from performance gaps between their market opportunities and their resource capabilities. In this study, we organize the growing literature on knowledge management to develop the concept of a knowledge value chain, which we characterize as the transformative engine by which a firm can close such performance gaps. In addition to motivating the framework through case studies and placing the existing research literature in knowledge management within this framework, we also identify several directions of future research.