Beneficial Product Returns in Supply Chains

• 成果类型: Article
• 署名作者: Li, Meng; Liu, Yunchuan
• 署名单位: University of Houston System; University of Houston; University of Illinois System; University of Illinois Urbana-Champaign
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/poms.13519
• 发表日期: 2021
• 页码: 3849-3855
• 关键词: Distribution Channel; pricing; MBG; Buyback

摘要

Many retailers and manufacturers accept product returns from consumers (via money-back guarantees) and retailers (via full-credit return policies) respectively. While the extant literature focuses on either manufacturer or retailer return policies, this study investigates both return policies and finds that a manufacturer's return policy can induce the retailer to adopt a return policy. Although accepting consumer returns hurts the manufacturer when the manufacturer sells through non-competing retailers, we find that the manufacturer is not destined to be hurt by accepting returns when selling to competing retailers that are differentiated in their returns rates.